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ACCC Report Into Hearing Aid Industry

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ACCC Report Into Hearing Aid Industry

On Friday 3rd March 2017, to coincide with World Hearing Day, the Australian Competition and Consumer Commission (ACCC) released their long awaiting report into the Hearing Aid Industry. Focus Hearing fully supports this investigation and its findings. A copy of the report can be found here:




The key points to come out of the report are as follows:

  • Many large clinic chains are owned or affiliated to hearing aid manufacturer’s, therefore will mostly only ever recommend that particular brand
  • Many clinics pay their clinicians large incentives to meet sales targets, and they are therefore encouraged to recommend the more expensive options.
  • At your appointment, make sure you receive a clear understanding of your results, and ask for a copy for future reference.
  • Ensure your clinician explains that there are a range of devices available at different price points
  • Make sure you clearly understand the cost (ask for a specific quote) and what this quote does and does not include.
  • Make sure you shop around to ensure you are not paying too much, but also to ensure you will receive the support you need into the future


 About Focus Hearing

Focus Hearing is a 100% independent, privately owned clinic, meaning we are not owned or affiliated with any one manufacturer. We supply and fit all of the major hearing aid manufacturers, and do so with our Satisfaction Guarantee.

Our University trained clinicians take the time to explain your options. Our goal is NOT to tell you what you need or must have, rather to help you clearly and easily understand the various options available to you so YOU can indicate what you feel is most appropriate.

No commissions or incentives are paid to our audiologists.

Our pricing structure is carefully calculated so you can be sure you are receiving the best possible price for your hearing aids, whilst also ensuring we will be around long into the future to continue to support and assist you whenever it is required.

We are one of the very few bricks and mortar clinics that openly indicate our pricing on our website so there are no hidden surprises. This transparency continues right through the consultations.

If you have any questions, please ask. Call us today on (02) 8402 1202